Aren’t you struggling with order management challenges in business? We understand your concern. Here brought a unanimous solution called “E-Commerce Order Management System” to resolve all order-related problems!
An e-commerce business will successfully establish itself in the market when it manages orders appropriately and fulfills them with customer contentment. The incredible Order Management System (OMS) in the marketplace helps businesses balance orders and deliver them seamlessly. Say goodbye to the long manual spreadsheets, and integrate e-commerce OMS into your business to streamline orders-related processes.
You are interested to know which OMS is right for the e-online business, how it will benefit you, what it will do, etc. This blog has solutions to all your possible queries with detailed information about e-commerce order management for digital businesses. Take a breath and dive into the demonstrations to grow your business rapidly.
What is an E-Commerce Order Management System (OMS)?
E-Commerce Order Management System (OMS) functions to streamline and fulfill online orders. It enables tracking of received orders, fulfillment, and returns & refunds.
It is agreed that businesses can manage orders via manual actions and long spreadsheets. But, the traditional manually updated data will work for small companies. When the company grows, you must bring changes based on current e-commerce market trends to stay competitive. The business needs seamless and adaptable solutions called “Order Management System.”
The system will track every step of the order journey. Through the online stores OMS, managing orders received from multiple sales channels is easier. The software automates the order fulfillment process and only gathers data at one interface.
Is Following OMS Profitable for Enterprises?
Order Management System boosts customer satisfaction and streamlines e-commerce operations. That’s what a business needs to reach a large scale. Here are a few market analyses listed for the readers to know its rapid growth-
- The global multi-channel order management market size will be worth $2.7 Billion in 2022. According to the estimations, the market is expected to generate revenue of $4.2 Billion by 2027. The CAGR will grow by 9.4% between 2022-2027.
- Retailers and wholesalers are counted to invest 70% of their total spending on order management systems (OMS).
- The global retail market generated sales of over USD 27 Trillion in 2021 and is expected to increase its sales to USD 30 Trillion by 2024.
Get your suitable order management system e-commerce for growth because the right system will reduce costs and save a lot.
What is Distributed Management System (DOM)?
A number of folks get confused and consider OMS and DOM the same. These seem similar, but DOM is the advanced version of OMS. We have informed our readers about what OMS is in the above paragraphs. You all need to know what DOM is when you are clarifying the concept of OMS.
Distributed Management System (DOM) is advanced and is responsible for order fulfillment to the optimal location of the customer in an e-commerce store. The software uses order fulfillment logic (OFL) and optimizes the OMS process. It reduces the time taken for order fulfillment and speeds up the process for customer satisfaction at the lowest cost possible for retailers.
How OMS Can Help in E-Commerce?
Now that you are aware of OMS, it’s better to know how it helps ease the digital business. Read and understand how OMS can help with its incredible capabilities:
- Track and Manage Inventory Throughout the Sales Channels: It is complicated to settle down the stock in the supply chain. The software will manage inventory levels in all sales channels. It explores the best-selling products and updates the business person for appropriate inventory management.
- OMS is Well Known for Its Order Fulfillment Process: It automates the entire order processing and streamlines the process till its delivery. OMS implies cross-border sales as well. The system receives and updates the information from every point of sale (online & physical stores.)
- The Software Manages Customers’ Data as Well: It will fetch customer details like their previous orders, payments, location, and others.
- It is Good to Manage the Order Data at One Location: If you want to run an e-commerce business appropriately, evaluate whether it is making any profit. One can integrate the OMS finance software to automate invoice and purchase order creation.
Benefits of OMS for E-Commerce
Every growing business needs an order management system (OMS) for better customer satisfaction and increased profitability. Here are the benefits of following the OMS system-
1. Improved Accuracy in Orders
OMS helps in reducing manual and repetitive work. It automates the order processing, calculates the cost, and stores customer data. Also, there are no chances of human errors, as the system is fully automated and processed with advanced technologies.
2. Quick Shipping Process
The business has to secure and satisfy customers extremely to receive repetitive orders. The OMS processes the picking up and packaging orders by cross-checking the inventory available. The system will pick, pack and ship the orders in the minimum possible time.
3. Enhance Customer Satisfaction
According to the current market trends, shipping is a very sensitive matter. 97% of customers expect to check insights of their orders constantly. OMS helps the service provider to meet customers’ expectations. The software will provide their orders’ location and delivery time estimations to enhance customers’ contentment.
4. Smooth Inventory Management
If your inventory is not appropriately managed, how will the business satisfy the customers? Thanks to the OMS system, which updates when the inventory is not in stock, when it is fully stocked, and other stock details for smoothing the order processing.
How to Choose the Best OMS – Look for the Features
There are multiple OMS in the marketplace. Which one to choose is a wonder for everyone. Here we are showcasing a few order management system features to look for selecting the right one:
1. Integration with Other E-Commerce Stacks
When choosing an order management system, make sure to choose one that integrates with the CRM and other systems. If OMS won’t integrate, that is not worth using in the business. However, the system must integrate other tech stacks in the future for seamless usage. It will be easier for better coordination to fulfill entire digital store operations in real time.
2. Real-Time Inventory Management
Inventory management is the key to streamlining order management. The business must know what’s in its stock and what’s more to add. The OMS should have the potential to do an appropriate business overview for inventory and supply chain management. You can follow DOM, part of OMS, to fulfill the order across the locations. The software controls surviving with enough inventory ‘No Shortage NO Extras.’
3. Order Tracking
OMS software provides the business the Order Tracking, which helps to manage the process easier and quicker. The e-commerce stores follow current market trends and omnichannel sales processes, which require proper order visibility to succeed in the competitive marketplace. The modern OMS must include customer service representatives (CSR) to bring certain changes per customers’ demand.
4. Return and Refund Management
In digital stores, the customers are supposed to return the order or demand if they do not like the products. The OMS software will simplify the return and refund process for streamlined store operations and customer satisfaction. However, the system can manage and initiate immediate refunds in certain cases to build reliability in the marketplace.
5. MultiChannel Selling
The omnichannel retailer seeks for multiple platforms to sell its products. In such a case, it must manage the process smoother. Businesses must opt for adaptable and flexible options. Choose same-day delivery, buy online and pick up in-store, shipping from store to store (B2B), and direct to consumer (D2C) or other convenient options to manage orders from multi-channels.
6. Automation
If your business grows, you better start managing the workflow with automation. The ultimate features in OMS will out the work and operations at automation, which helps to manage the order fulfillment process. The system will manage the entire order process from receiving it, packaging, pick-up, and shipping. Although there is a dedicated team, automation will ease the task and prevent errors.
7. Modern E-Commerce Features
The e-commerce marketplace brings frequent changes; therefore, the Order Management System features should be capable enough to handle those changes and work smoothly. It is good if you select an OMS which has an API. This will help businesses to integrate new tools for flexible functioning afterward.
Order Management Process Flow with Key Steps
The Order Management System (OMS) works to streamline the e-commerce business order process and enhance the customer experience. The system will fulfill the customer’s needs from the order placement to delivery.
| Order Placement | The customer places an order through various channels such as an online store, phone call, or in-person. |
| Order Entry | The order details are entered into the system, including customer information, product details, quantity, and any special instructions. |
| Order Confirmation | The system generates an order confirmation and sends it to the customer, providing an overview of the order and estimated delivery or pickup dates. |
| Inventory Check | The system checks the availability of the ordered items in the inventory. If the products are in stock, the process continues; otherwise, the customer may be notified of any delays or alternative options. |
| Order Fulfillment | The order is prepared for shipment or pickup. This involves picking the items from the inventory, packaging them securely, and preparing shipping labels or pickup notifications. |
| Shipping/Pickup | The order is handed over to the shipping carrier or made available for customer pickup at the designated location. |
| Order Tracking | The customer receives a tracking number or order status updates to monitor the progress of their order. |
| Delivery/Pickup | The customer receives the order at their specified location or picks it up from the designated pickup point. |
| Order Completion | The system updates the order status as “completed” once the customer receives the products and any associated payment is processed. |
| Order Returns/Exchanges | If the customer wants to return or exchange items, they follow the designated process, which may involve initiating a return request, obtaining a return authorization, and sending back the items. |
| Refund/Exchange Processing | Upon receiving the returned items, the system processes the refund or exchange request, ensuring appropriate adjustments to inventory and customer accounts. |
| Order Archiving | Completed orders are archived for record-keeping and future reference |
Challenges of E-Commerce Order Management System
Before you plunge into the OMS System, you need to know a few challenges that come along with it. Despite having super-efficient advantages, there are a few obstacles come along; which are:
1. Difficulty in Making Choice
Multiple OMS Systems are available in the marketplace, so make sure you choose the one that integrates with other systems, updates itself frequently with the change in customer needs, and manages the inventory appropriately. To simplify it, make sure you choose the right OMS System for your business to avoid future problems.
2. Costing
Multiple order management systems are available in the market at different costs starting from thousands to hundreds of thousands of dollars. If you cannot afford a full-featured and functional OMS system, then choose one simple and dedicated operating system.
3. Complex Implementation
OMS is not easier to understand, so multiple companies prevent it. If you have a problem with its implementation, then ask the experts, look for the guides, and find out the optimum solution to utilize it. Do not be afraid of using the OMS because it will eventually help your business succeed.
Best Order Management Systems
If anyone is looking for best order management systems (OMS), here we are giving a glimpse of some truly incredible software to follow up on:
1. IBM Sterling
To optimize and succeed in the supply chain experience, opt for IBM Sterling. The OMS has some amazing reasons to opt out like it generated 170% ROI in 3 years via using tech stacks at a lesser cost. However, this software allows using AI-Powered insights to increase profitability and operations seamlessly. Get SMART fulfillment and deliver with feasibility in the omnichannel order process.
Benefits of Using IBM Sterling
- Enhanced performance for cross-channels efficiency.
- Real-time insights to prevent potent disruptions.
- It supports Buy Online and Pick In Store (BOPIS), Buy Online and Return In Store (BORIS).
2. NetSuite
Oracle owns NetSuite, which includes almost every feature required for order management now and in the future. It has all the features of an online store and is customizable to fit all users. You will be able to understand all the operations and manage the fulfillment chain appropriately as required.
Benefits of Using NetSuite
- It includes everything, which is required by the e-commerce store.
- It is customized, so one can use it according to their personal requirement.
3. SalesForce Order Management
SalesForce is the best medium to maintain omnichannel order management flow more efficiently. It fulfills the order selling through any channel and simplifies the order routing with optimum strategies. Besides, it manages the inventory with real-time visibility and maintenance.
Benefits of Using SalesForce Order Management
- Track customer’s details and put it together for easier management.
- Link the entire team from any device.
- Work on analytics and provide reports in real-time.
4. QuickBooks Commerce
QuickBooks Commerce is all you need to integrate for inventory management with latest features. Your business can run smartly and sell more with this incredible OMS Software. The system is perfectly suitable for wholesale and D2C marketplace. It is an excellent system, which is simpler to use and excellent in order management. Software is potent to omnichannel marketing and additionally optimise the inventory according to necessities.
Benefits of Using QuickBooks Commerce
- It keeps all the applications at one place for seamless utilization.
- Inventory management of multiple locations in real-time.
- Possible integrations are available with Xero.
5. Veeqo
Veeqo is the one “All-in-One Inventory Fulfillment Platform.” One can integrate different digital stores and channels like; WooCommerce, Etsy, Amazon, Shopify, and more. It can work on 17+ e-commerce channels and also track down sales performance. The software works to manage the CRM and manage reporting analytics.
Benefits of Using Veeqo OMS
- OMS with 21+ direct integrations.
- Streamlined and seamless workflow for repetitive tasks.
- 17+ e-commerce channels to work on.
Why Choose EmizenTech?
Selecting the right OMS is a sensitive concern because that’s what is going to manage the entire order fulfillment process for your digital store. Therefore ensure to find the one system, which is perfectly suitable for the needs and requirements. Thankfully, Emizentech is one of the top software development company, who can help businesses in several ways, having 9+ experience and skilled developers:
- Team has the potential to build a custom OMS System for the customers based on their requirements and necessities with future market innovation predictions.
- The knowledgeable and innovative members will find an excellent OMS System and integrate in your system seamlessly.
- In case there is any need to upgrade or enhance system, connect with this best order management system development company. They have right knowledge, tools and software to upgrade your existing systems.
- Emizentech believes in providing support and maintenance services after completing the integration or development process to stay established in the competitive industry.
Conclusion
Order Management System (OMS) is a futuristic approach for all those businesses expecting to high-rise in upcoming times. Your e-commerce stores can rapidly grow if the OMS is at the back support to manage the order fulfillment process. All you need to choose is the right OMS System for your business.
Hope with the demonstrations, you will be able to find the right OMS Software for meeting high-scale expectations in the industry. Several folks get confused at the time of its integration and usage. Coordinate with Emizentech if you want to know more about it. We are the best e-commerce development company available for a free consultation call and can integrate the best OMS into your system.
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