After the COVID-19 lockdown, a huge industry of business is struggling to sustain. While some have taken the path of going online but creating an online store is not where your work ends. After going online, you have to focus on many other things such as setting up the logistics & shipping partners, communication with the customers, managing the invoices, etc. If you had opted for Shopify as your ecommerce partner then things become easier, as there are many Shopify apps which can help you in this.
But since there are thousands of apps in the Shopify store, you get too many options to extend the functionality of your e-commerce store. Hence, for saving your time we have come up with the best Shopify apps for all different needs for running your Shopify store smoothly. Let’s begin:
Best Shopify Apps to Manage Various Aspects Of A Shopify Store
1. GST Invoice India
In India, GST is the new tax scheme which applied on almost every retailer or vendor. It is highly important to create proper invoices including all necessary information of taxation. In the online business, creating GST invoices is not just takes time but is also prone to errors.
Using the GST Invoice India app, you can easily generate GST ready invoices without any errors. You don’t even need to import the order data into any 3rd party software. The app will fetch the order data and create a GST invoice as per your chosen templates.
In the template, you would be able to add your company’s logo, its name, authorized signature, e-mail, customer care number, address, etc. In this app, you can also add HSN codes of products on categories & collections and product-wise GST percentages.
If you are using different shipping partners then you can also turn on the GST options for shipping charges.
Additionally, there are 3 different formats in which you can download the invoices – original invoice for the customer, duplicate invoice for the shipping provider, and another copy for the supplier. These 3 copies would be automatically sent to the corresponding parties through mails.
2. COD Order Confirmation
Cash on Delivery is one of the most opted methods for online orders in India. But since, it a very convenient mode for the payment for buyers, it is also easy to make frauds for the COD orders. Hence, it is important to verify the orders before dispatching to prevent non-delivery, or fraudulent orders, and a high RTO rate, which will increase your e-commerce operations expenses.
For reducing the product return ratio from fake or dummy orders you can use COD order confirmation app. When a customer will make a COD purchase on the site, the app will immediately call the customer on the mobile number. Then it will play an IVR that the customer has to interact with for confirming the order. If the customer doesn’t receive the call or rejects it, the app will consider the order as pending, on which you can take the manual action.
3. Fraud Order Detection
RTO or Return to Origin is one of the most common problems in the e-commerce industry. A lot of online stores face this problem due to cash on delivery orders, which can even cost thousands of dollars for them. For tackling this problem, you must use a fraud order detection solution such as Thirdwatch.
This is an AI-powered Shopify app which lets you deliver more orders and fewer losses due to RTOs by checking 200+ different parameters. It can detect incomplete addresses, ask the customers, and will update the address before proceeding to the dispatch. If you cancel the order on time, it can help in saving forward & return logistics costs along with the inventory costs.
This app is highly useful for reducing the RTO of your Shopify store. The other features of this app are:
- Check red-flagged orders in detail
- Reject or approve the orders on the basis of review
- Add extra to prevent fraudulent or counterfeit orders
- Get insights of the shopping patterns, fraud patterns, RTO patterns, etc.
- Order confirmation before shipping through automated WhatsApp or SMS.
4. Multi-Channel Sales Order & Inventory Management
Do you also have an online business on marketplaces such as Amazon, Flipkart, Myntra, etc? And do you also face issues with inventory and order management? Then you must integrate and sync all the data of orders into a single dashboard for a comprehensive view of the inventory.
When you start doing business on your Shopify store, it is vital that you manage the orders and inventory in a proper manner. If you don’t wish to run out of stock on a product which can result in losing thousands of sales to your competitors, then use an order & inventory management app. Especially when you are using other platforms for making sales.
One such popular app is Unicommerce. This order & inventory management app can integrate with more than 40 global marketplaces, 30+ logistics providers, 10+ global ERPs, and POS systems. It will bring all the inventory data in a single data with detailed analytics. The other features are:
- Support multi-channel orders & inventory management
- Marketplace payments & manages returns
- Online & offline omnichannel solution
5. Courier Recommendation or Shipping Aggregator App
If you are selling on different marketplaces then you will also require to partner with different courier services for efficient order fulfilment. However, it is difficult to keep track of all the orders placed on the Shopify store, and then assigning them to the right partners on the basis of their serviceability. There will be too many processes and different parameters for making this decision.
But no issues.
There are apps such as Shiprocket and Shyplite which works with many different courier partners in India. It covers more than 26,000 pin codes with both COD & prepaid facility. It will also negotiate the rates with delivery partners. Thus you pay for the lowest shipping rates and saves money on operations. Apart from this, it also allows end-to-end tracking along with automated SMS and e-mail notifications for buyers.
The other features are:
- Order Sync Automation
- Shipping Status Sync Automation
- Inventory & Catalog Sync
- Courier recommendation engine
- Easier order return processing
6. Order Tracking & Shipping Notifications
We all know that how hard it is to wait for the parcel to get delivered on our doorstep after making the orders online. But if the customers get notifications to know the status of order will pacify this urge. Generally, the customers need to use a third-party site to track the status of orders but this is something not very user-experience friendly.
Shipway is a great app which can help in setting up of an order tracking page on the site with the same look & feel of your store. The customers can track orders at any instant. You can also send automated order notifications to the customers. It results in better customer experience as the customer queries get reduced. The other features are:
- Status of orders sent on SMS & E-mail
- Advanced order tracking with order lookup URLs
- Tracking link for each order
- Complete shipping status
7. WhatsApp Chat
While running an ecommerce store, the most difficult task is to convert your site visitor into long-term customers and making profit through sales. Using a WhatsApp chatbot for your ecommerce site will automate the process of resolving the queries of the customer. It will also give relief to your customer care team from the irrelevant customer queries along with the improvement in the efficiency. Chatbots have had a major influence on the ecommerce industry in particular. The ecommerce chatbots are revolutionizing the way companies used to interact with their customers for resolving their queries. They give a highly personalized experience with a faster and accurate response. They can cut the operational cost of an ecommerce store by 30%.
Apps like SuperLemon can help you give a customer service through WhatsApp Chat button on your Shopify store. It also lets the customers share their orders with their friends on WhatsApp. This can increase the traffic in your store and overall sales. You can also set up automated marketing, order confirmation, shipment, etc. for keeping your customers engaged. The other features are:
- Templates of Automated WhatsApp Message
- Seasonal Promotions through manual WhatsApp Messages
- Supports Multiple WhatsApp numbers
8. E-Mail Marketing
After WhatsApp, E-mails are another effective channel for reaching out to your customers. There are many different instances when you have to send the promotional e-mails such as festive offers, policy changes, new products arrival, abandoned cart recovery e-mails etc. And obviously, you can’t send the e-mails manually.
Using the Shopify E-mail, you can connect with the customers and build strong relationships. You can send an e-mail of any purpose to a bulk of customers directly from the store admin. Some of the other features of Shopify E-mail are:
- Use the Admin dashboard to directly send the e-mails
- E-mail marketing templates for every purpose
- Automatically pull your company’s logo, product images, descriptions, etc. from the store
- Track results such as click-through rates, products added to cart etc.
9. SMS Alerts
Do you know that an average smartphone user spends more than 5 hours a day on his/her mobile phone? And there is a 98% open rate of SMS. Hence, text messages become a channel that you can’t just ignore for the marketing of your store. It is easy to reach out to your potential customers or regular patrons with SMS marketing even when they are not online.
In India, you can leverage SMS Alerts India for sending quick & timely SMS notifications. It consists of important order information, payment details or even promotional message about your ongoing discounts & deals. The other features are:
- Message templates for every purpose
- DND support
- SMS Campaign scheduling
10. Customer Account Page
In today’s time, when the competition is edge-to-edge, it is important you collect as much customer data as possible, and then use that data for providing a best shopping experience to the customers. Thus, they will keep coming back and make purchases.
Flits, another popular Shopify app lets you know more about the customers. You can create customer account pages, and the app will summarize all the data of customers such as birthday, gender, contact number), order history, viewed products, etc. You can make additional tab in the customer account page where the customers can check information like shipping, returns, refunds, exchanges, etc.
The other features are:
- Order history
- Recently viewed products
- Re-order button
- Wishlist button
11. Currency Converter
Are you having international customers as well who is expecting you to give a more local experience? More often, these customers abandon the shopping cart just because they are too overwhelmed with currency conversions.
To eliminate such scenarios, you must use the Doubly Currency Converter App for displaying the product price in their respective currency. You can also use a dropdown to allow the customer for choosing a currency in which they want to see the pricing.
Also Read: How To Submit Your Shopify App To Appstore
In this article, we have to go through several Shopify apps which can increase the overall functionality and customer experience on your Store. At Emizentech, the best Shopify development company in India, we are having expertise in developing Shopify stores from scratch and increasing their overall functionality.