The success of an enterprise relies on effective business processes, like customer service management, order fulfillment, product development, and more. We are required to accomplish thousands and even more jobs and approval; these business processes include. 

Well-crafted business processes can split the involved tasks into repeatable, well-structured steps that workers may follow to attain consistent outcomes. 

While gauging these steps, if you witness any bottlenecks or weak links, your business processes may demand improvements. In fact, such poorly managed business processes may leave an organization with lots of flaws, blocking its efficiency and productivity. 

So, what’s the solution?  

Automating ineffectual processes by targeting business goals can improve business performance. Consequently, you need to adopt a Business Process Management (BPM) approach. One among these, which is leading the world, is Pega BPM. How? 

In this post, let’s clarify BPM a little more to catch up with desired business results seamlessly. 

What Is Business Process Management (BPM)?

An approach that takes the help of varied methods to find analyze, model, improve, measure, and optimize business processes is Business process management (BPM). 

Here, a business process syncs the users’ behavior, information, systems, and things to emerge with business outcomes supporting business strategy. These processes can be repeatable and structured or even variable and unstructured. However, not needed, but with BPM, technologies are usually used. 

Per a Gartner report, a BPM survey conducted among clients states that about 80% of companies performing BPM projects will notice an internal rate of return to be better than 15%. 

Simply put, business process management (BPM) is a structured approach that assists in improving an organization’s processes to complete jobs, serve the customers, and produce required results is business process management (BPM). 

Research conducted by Forrester with BPM users reveals that BPM projects help attain approximately 30-50% productivity gains for processes, including chiefly back office staff. Usually, they deliver around 15-30% productivity gains for the processes calling for skilled workers. 

BPM utilizes multiple methods to analyze the business processes to enhance them, model their working in varied scenarios, implement modifications, monitor new processes, and constantly boost their caliber to drive needed business results. 

Importance of BPM

In organizations, some typical business processes are crafted to meet goals. Some business processes are unreliable, inefficient, slow, redundant, and duplicative. 

Here, a BPM plays a crucial role by emerging as a savior. It observes all the processes using models, analysis, and metrics to evaluate and identify required improvements that may result in better and desired performance. 

Businesses can use BPM to ensure those business processes integrate seamlessly and perform accurately. 

Top 5 Benefits of Business Process Management Software

benefits of bpm

BPM assists organizations to pace up with digital transformation and assist them realize huge business goals. 

Below are some top benefits of using BPM:

1. Higher Efficiency

Business process integration boosts the caliber of end-to-end improvement in the process. The process owners with the right details can perfectly monitor delays and, if needed, allot extra resources. In the business process, removing repetitive jobs and automation increase efficiencies. 

2. Safety, Compliance, & Security

A complete BPM ensures that the enterprise complies with the standards and keeps up with the laws. BPM can promote security and safety measures by accurately documenting processes and allowing compliance. Resultantly, companies can motivate their staff to protect the organization’s assets, like physical resources and private details, from loss, theft, or misuse. 

3. Better Visibility

BPM software allows automation while confirming real-time monitoring of performance metrics. This improved transparency ends up with better management and leads to the capability to change processes and structures efficiently while tracking results. 

4. Diminished Costs & Higher Revenues

A BPM tool plucks bottlenecks that lower the cost over time. This results in lower lead times for product sales, offering customers rapid access to products and services that result in increased sales and improved revenue. 

5. Enhanced Business Agility

To stay up to date with the market situation modifying and optimizing an enterprise’s business process is important. BPM permits enterprises to pause business processes, implement modifications, and re-execute them. Changing workflows and reusing and customizing them allows business processes to be more responsible and offers the enterprises deeper insights into modification effects. 

What Are the Types of Business Process Management?

types of BPM

There are three main types of business process management, including:

1. Human-Centric BPM

BPM focuses on the processes that people can handle. Generally, such processes need employee approval. Hence, the process includes simple tracking and notifications with a user-friendly interface. 

2. Integration-Centric BPM

This BPM category targets processes with workflows in business systems that operate with no human interference and are integrated into business apps. 

3. Document-Centric BPM

This strategy locus on documents, like the process of signing, formatting, and verifying contracts. Usually, BPM tools excel in a particular document-centric job, like signing documents. 

BPM Methodology – Steps to Design an Effective BPM Model

BPM Methodology

When describing a BPM project, various BPM experts follow the below five phases:

1. Design

This phase includes workflows that incorporate different input values to monitor its behavior. If we witness undesirable behavior, design modifications are conducted iteratively. You can use software tools to describe and evaluate processes effectively. 

2. Model

Set details like deadlines and conditions to get a clear picture of the data flow of events and processes.

3. Execution

A business rules engine executes a process model to control process execution. The new process implementation takes place to check how the model works ahead. 

4. Monitoring

During execution, process monitoring takes place to accumulate reporting data for errors, performance, and compliance. This way, businesses evaluate executed BPM solutions against related KPIs and corresponding design models. Ad-hoc or real-time monitoring accumulates data that helps predictive analytics software locate future issues. 

5. Optimization

Data from the monitoring and modeling phase find the corners of the solution that needs improvement to attract higher efficiency and improved value. 

How Does Pega Help in BPM?

Currently, among businesses, automation is widely used and a big boom. One such automation tool that’s in demand is Pega BPM

Per the Forrester Report, recorded in the fourth quadrant of 2021, Pega is well-recognized as the top process automation software. 

BPM technology of Pega assists in building business apps rapidly that deliver expected results and end-to-end customer experiences. 

Moreover, in mobile development, it’s 40% faster; in analysis and design, it’s 8x faster, and 8x faster in introducing modifications. You can find Pega BPM on Pega Cloud or on-premise. 

What Are the Main Features of Pega BPM?

1. Adaptive Decision Management

This Pega BPM feature permits users to make important decisions with the help of data analysis concepts. Users can make decisions at any time for any business case, targeting the dynamic modifications in the processes. Also, this feature backs automatic data retrieval to make real-time decisions. 

2. Automatic Code Generation

Pega BPM holds the caliber to generate app codes automatically, resulting in the developer’s reduced programming time. It also holds industry-specific solution frameworks that utilize less technical syntax for building Pega apps. Besides, Pega apps help develop apps through visual tools that support process models’ modification securely. 

3. Pega Live-Data

This BPM feature integrates the entire data of the business processes, analyzes them, and merges them into easy formats for presentation. That’s why it guards how to provide accurate data to the right person at the right time. The crucial aspect of this BPM is that it holds the caching option that assists in improving data management by lowering the load on external apps.

4. Pega Situational Layer Cake

With this feature, Pega BPM supports business process adjustments according to the modification in products, customer type, channels, departments, geographies, languages, and time. 

5. Pega Pulse

This Pega BPM feature is a sort of social collaboration that permits partners, employees, and customers to resolve issues themselves while making sure that the resources are secure. 

6. Pega Omni-Channel Ui

The UI of Pega BPM is a design-once and deploy-anywhere sort of model. So, you can interface any channel with the Pega UI, whether a tablet or mobile. You can adjust the screen size according to the parameters, like user, device, or channel. Being a standard-based UI, Pega UI lowers the time and cost. 

Pega BPM Methodology – Steps of Pega BPM Lifecycle


The world’s leading BPM software, Pegasystems, has been rated as the top industry leader by chief market analysts. Recently, this BPM software has grown twofold the complete BPM market rate. This exhibits the exceptional value that Pega software offers to customers. 

The Pega BPM suite is crafted particularly to back an agile and iterative BPM methodology. Every phase of the BPM methodology holds corresponding functions that take you toward the phase goals:

1. Define

The Pega BPM Application Profiler backs the collaborative definition of processes, project goals, and use cases. 

2. Develop Iteratively

Project and Test Management’s solution frameworks lead you through and keep you updated with the iterative rounds of testing and development. 

3. Analyze & Monitor

Workflow reports, KPI framework, and performance optimization facilities offer a detailed image of how the current process is behaving and assist in recognizing improvement areas. 

4. Collaborate, Experiment, & Enhance

Collaborate tools back swift incremental enhancements. 

5. Promote Best Practices

In-built best practice guidelines actively alert users about potential issues in performances. 

6. Continuously & Automatically Document 

To stay up to date with implementation, this software generates documentation automatically. 

What Is Case Management & Why Do We Need It?

What is the case? A case is a job that you can accomplish by coordinating various processes. Also, it’s a software-based strategy that helps accumulate, arrange, and observe data to attain a job and meet the expected business results. 

In simple terms, a case holds the caliber to get the right details, detect, and execute the changes in processes, surge variations and alerting, and also make decisions. The chief job of a case is to sync the dynamic modifications in business processes. 

When it comes to case management, basically, it helps perform ad-hoc jobs effectively. It ensures consistent and real-time reporting to stakeholders to make informed decisions. Moreover, the insights that case management generates assist in recognizing manual processes in the business that you can automate to improve business growth. 

Case management’s automation capability supports coordinating varied planned and even unplanned activities perfectly. 

In the case management’s highlight, ‘design by doing,’ you can design process models while performing work and accordingly upgrading the automation software. 

What Is the Role of Case Management in Pega BPM?

working of case management in pega bpm
Case management Working

How dynamic case management gets work done in Pega

The Pega BPM is a combined tool that helps integrate Robotic Process Automation (RPA) and Business Process Management (BPM) in a single platform. This merger includes work organization, process automation, and smarter decision-making using bots. 

With Pega BPM and case management, we can diminish silos in the business process and ease complicated processes, making business processes flawless. Furthermore, it backs regulatory compliance assurance, compliance risk mitigations, and conducting the least self-documentation. 

So, altogether, it boosts business efficiency to its heights. 

Use Case for Pega BPM

Many giants use Business Process Management to let their business flow seamlessly and improve customer service. 

Companies from varied sectors can reap the advantages of BPM, like:

  • Retail
  • Travel & Hospitality
  • Electronics
  • Business Process Outsourcing
  • Government
  • Healthcare
  • Financial Services
  • Manufacturing
  • Energy
  • Automotive & Transport
  • Life Sciences
  • Communications & Media
  • Insurance
  • Legal

Business Process Management

Best practices for integrating BPM with Anypoint Platform

What Are the Challenges You Encounter in BPM?

To make the best use of BPM, companies need to stay all set for the challenges that emerge and hold a plan to cut corners.

Below are the most common challenges that may lead to BPM failure:

  • Poor testing infrastructures;
  • No buy-in and support;
  • No surety about the right tool for the tasks;
  • Worse process traceability and visibility;
  • Uncertain business objectives;
  • Inflexible 3rd-party incentives & contracts; and 
  • Hidden processes are prone to breakdowns.

Wrapping Lines

Time to wrap up now. We hope you have got better about how useful BPM is for a business. 

BPM is neither a new strategy to enhance business processes nor a new discipline. But, it’s an aspect popping with time, making the business and its working run with the flow of this transforming digital world. 

If you are also devising to adopt BPM for your business, You may contact a Company that offers BPM integration and installation services. It will help you with your expected business goals. 

Ganesh Tharol

Ganesh Tharol's expertise in programming allowed him to streamline his workflow significantly. A hunt for new opportunities led him to cloud computing. When it comes to AWS, Ganesh Tharol is a full-stack DevOps with exceptional development skills, as seen by his many certifications and successful developments.